BI Consulting

Multiple BI Case Studies

Case study 1 – British Gas
Case study 2 - PWC
Case study 3 - Proximus


Case study 1 – British Gas

Overview of the Client –British Gas:

British Gas Services is the largest domestic central heating and gas appliance installation company in the UK, providing our customers with maintenance and breakdown cover under our HomeCare range. A growing part of the Centrica Group, its sister companies include British Gas Residential, the nation's biggest residential gas and electricity supplier.

The Challenges:

SAP ... Back office financial ledgers, supplies and HR
Calidus ... Leicester National Parts Centre (NPC) warehouse control
EDI ... Electronic exchange of data between BGS and its external suppliers
BBS ... Bulk Billing System
HR Cognos ... mini HR data warehouse exploiting Impromptu & Powerplay toolset


Solution :

Instasap UK Team participated in the with implementing team of the entire landscape solution including almost all the complex modules in these systems. The Implementation has helped the client in empowering the company to deliver customer value -- and achieve profitable growth. The solution connects front- and back-office functions into a single, customer-centric operation. And enables collaboration across the value chain by providing access to relevant, personalized information from multiple data sources and business processes.

Key success points:

	The user friendly design and enhanced features have enabled wider deployment and usage in Product Marketing, Finance, Sales and Engineering enhancing knowledge dissemination.
	The revised publishing capabilities allow users in Finance and Corporate Forecasting to target and restrict their documents to the desired audience.
	The hierarchical category listing makes navigation easy, irrespective of the number of reports or categories.

Case study 2 - PWC

Overview of the client – Price Waterhouse :

Price Waterhouse is one of the largest SAP product implementers. The Price Waterhouse Global SAP Practice is a leader in the market in terms of live implementations, global infrastructure and training to support the consistent delivery of implementation services for SAP solutions around the world, and a suite of integrated tools including an on-line integrated methodology. Price Waterhouse has more than 4,000 trained SAP consultants in Europe, North America and Asia Pacific. Price Waterhouse received SAP's Award of Excellence in the US, Canada, Brazil, the Andean Region, United Kingdom and Australia in 1997.

Solution:

The direct involvement of oil and gas customers, along with the expertise of Price Waterhouse and the proven SAP(TM) architecture and multinational capabilities, will deliver the most integrated, global, end-to-end solution specifically for the oil and gas industry," said Dr. Peter Zencke, SAP AG executive board member. "The SAP Oil & Gas solution will draw on industry expertise and the AcceleratedSAP(TM) implementation methodology to deliver a cost-effective product that meets the needs of medium-sized and small companies as well as global customers."

"We believe this strategic alliance with SAP very effectively leverages Price Waterhouse's industry and upstream software development expertise and the proven success of SAP in providing enterprise wide software. This joint solution will provide the next generation of integrated upstream software for the energy industry; thereby further promoting industry standardization and improving our clients effectiveness and overall profitability."

Price Waterhouse's PinPoint Energy Systems Division will continue to market its current solution until the new solution is available, at which time SAP and Price Waterhouse will offer customers a smooth migration path to the new offering.

Key Success points:

	Support for multiple currencies, languages and volumetric measures to meet the needs of global customers
	A highly scalable industry-specific offering for medium-sized and small companies that employs the Accelerated SAP implementation methodology
	Flexibility to extend the SAP Oil & Gas solution with new components from SAP and third-party providers by leveraging the SAP Business Framework(TM) architecture
	Increased functionality from leveraging Price Waterhouse's existing PREMAS/PREMAS Plus into the new enhanced solution
	Lower total cost of ownership resulting from a best-in-class, industry-specific solution delivered as a total solution from a single source
	A total, integrated end-to-end, industry solution supporting oil and gas companies from upstream exploration and production through downstream refining to marketing and distribution at the retail convenience stores

Case study 3 - Proximus

Overview of the client - Proximus:

Belgacom Mobile is a subsidiary of Belgacom . Under the name of PROXIMUS, it markets the first GSM network developed in Belgium as well as the older analog mobile phone network Mob2. The pioneer of the Belgium GSM market, Belgacom Mobile is firmly intent on continuing its growth and remaining the undisputed leader by planning further improvements for what concerns the quality of calls and the geographical coverage. Operating as it does in the telecommunications services market, Proximus is a young, energetic company which employs approximately 1000 staff. Like any other company wanting to maximize its chances in a highly competitive market, Proximus makes every effort to rationalise the way it operates. In the middle of 1995, the expansion of its business and growth in its client base led the company to look for a fully integrated software solution.

Solution:

The decision to maximise operational integration and the implementation of the actual solution, everything went very quick at Proximus explains Chantal Dupuis, IT Financial & Logistics Manager at Belgacom Mobile. In the second half of 1995, Ernst & Young consultants were commissioned to handle the software selection based on the criteria defined by Proximus. In January 1996, Proximus opted for SAP and in particular for its Project Management, Finance, Materials Management and Sales & Distribution modules from the R/3 V 3.0 system. A month later, the company chose two external consultants to help the project through to completion. Around May, the team was boosted in size to include various members of Proximus staff. At the same time, the project was given the official blessing of the company’s management. The team was then in place and in possession of everything it needed to succeed. From that time on, the team also decided it would be best to work closely with the future key users of the system. They considered important that these users would be involved in the project from the start

Key Success Points:

	A number of other factors in addition to the skills of the consultants and the total commitment of the team members and the management explain the success of the SAP project at proximus
	One of the factors concerns the full involvement of the SAP-IT –Team. Extremely motivated and well informed, they took full advantage of the high quality in depth training provided by the two external consultants. Data retrieval is fast and accurate. manual entering is a thing of the past, and all operations are closely integrated. Proximus currently has 60 users of the FI module and 140 users on the logistics module .the number of users regularly increases, but with the tremendous versatility of the sap solution, assimilation presents no problem at all
	Another factor for success is SAP’s service, and even more the full support of the “SAP Steering Comitee”, the belief in the project by the management of Belgacom Mobile. In the second part of the SAP-project, the internal team from Proximus implemented the assets management solution.
	Initial results of Proximus show an excellent level of return on investment. The results and benefits of this close integration of operations are so good that they amply justify the original investment, which has produced a return in record time at Proximus.