Instasap Launches SAP Help Desk Support Centre

Monday, December 17th 2007

Today, Instasap announced formally its launch of SAP Help Desk Support Portal and Help Desk Support Centre. The centre is equipped with state-of-the-art infrastructure to ensure the highest levels of system availability, security and reliability for their global clients. The offshore centre consists of experienced functional and technical help desk teams operating from its facilities at Hyderabad, India and UK. Registration is free on www.instait.com to all SAP customers registered before 15th Jan 2008. Issue based support would be offered from Help Desk Portal, via email or through phone to the registered customers.

Currently Instasap SAP Help Desk provides support in the following areas:

No	Service Areas	Service Description
Functional Services in SAP FICO, SD, HR, MM, PP Modules
1	Configuration	Business Process
2	Customization	As per contract terms
3	Data Correction / Errors Support	Errors effecting business transactions processing
4	Go-LIVE support	As per contract terms
5	User Training	As per contract terms
Abap Services
1	Reports	Classical, Interactive, AVL
2	Forms	SAP scripts, Smart Forms
3	Conversions	Data Migration
4	Interfaces	Third Party SW integration
5	Enhancements	User Exits & BADIs
Other Service SAP Areas
1	BI / BIW	Reports, Data Extractions, Data Modelling support
2	Basis Support Services	System Monitoring, Performance Tuning, User Maintenance, Security and Authorizations requests,  Spool Maintenance, patches and database management
3	CRM	Business process, Errors effecting business transactions processing, custom configuration and any other changes.

The Instasap Help Desk Support Centre is equipped with dedicated leased links to establish communication channels between clients in different channels like VPN, Remote Desktop and Terminal services. India facility is also functioning as a global delivery and support centre in providing the support services with high satisfaction levels to its customers. Till date it has registered 2000 real-time issues from direct clients and global Instasap offices/teams.

‘I and my senior teams at India are really excited to formally announce launch of Instasap SAP Help Desk Support Centre which was our dream realized after several intensive dedicated consistent efforts by entire India teams’ says Kumar Vuppala, the founder director of Instasap group.